(FAQ) Frequently Asked Questions

 

Im using NETSCAPE as my browser, and i can not see any of my product images that i am uploading?

Netscape doesn't support BMP (bitmap) graphics, at least prior to the Mozilla-based versions 6 and up. (This was addded to the Mozilla project in 2001.) BMP files aren't compressed, so their size is much bigger than a compressed format such as GIF, JPEG or PNG. Your best bet - Use .jpg for all your images.

 

When I try to run the setup, I get the following error: "Couldn't create database"

The are a few reasons why you may be getting this error. If the name already exists on the server, it will not be created. You must enter a unique name for your database. You may have the wrong database username and password, please check with your system administrator that the database username and password are correct.

 

What is the difference between the URL install path and the Server install path

The URL install path is the actual path you type into your browsers address bar to reach your website. The Server install path is the location of the MIM on your server. URL install paths usually begin with HTTP://www. Server install paths for unix usually begin with /usr and server paths on windows usually begin with the drive letter of the install path.

 

When I try to run the setup, I get the following error: "Warning: fopen("configfile.inc","w") - permission denied in (install path/call_file.php on line 29"

You have not CHMOD your configfile.inc as per instructions in the MIM manual. Please review this part of the manual. The configfile.inc must have read, write, and execute permissions.

 

Why can't I add any products? It is asking me to choose a Top Category, but there are no top categories to choose from.

Before you can enter products, you must create a Top Category and a Sub Category for that product to be placed under.

 

I am trying to add a product. The program is asking me to choose a sub category but I do not see any sub categories?

You must create sub categories before you can add any products into your database.

 

I am trying to delete a product but the program is telling me I do not have permission to do this?

Only users with administration control can delete records from the program. Please see your system administrator to get administration control added to your user type.

 

What kind of key words should I add to my product?

Key words are very important when you wish to run a cross sell report and try to sell compliment products to customers. For example, for a DVD player, you may want the key word MOVIES to be associated with it. For any DVD movies, the key word MOVIES will also be associated with those products. When you run a cross sell on DVD players, all DVD movies will be included in that report. See the manual for more information on key words and the cross sell report.

 

Do I have to upload images for all my products?

Yes you do! The program expects an image to exist for every product. If no image exists, the visitors to your site will see an empty space where the image is supposed to be.

 

Should I set any products as featured products?

It is entirely up to you. We recommend setting at least a few products as featured products. This way these products will display as soon as a customer enters your web store. It is recommend any sale items should be featured as featured products.

 

I can not add a customer without an email address. Why is this?

Every customer must be added with an email address. If you wish to remove the email address after you add the customer, select Remove Customer E-mail Address from under the customer management tab.

 

I am trying to delete a customer but the program is telling me I do not have permission to do this?

Only users with administration control can delete records from the program. Please see your system admnistrator to get administration control added to your user type.

 

Why type of security does MIM provide.

The MIM program is secured using session controls. This means it can not be accessed unless a username and password has been provided at log in. You can also set your server up to use a secured socket layer if you wish. Please see your system adminstrator for details on secured socket layers.