NCSA Mosaic for MS Windows User Guide: Troubleshooting

Getting Help

If you have a question about NCSA Mosaic for Microsoft Windows, read through all available online documentation including the help files (select Contents from the Help menu or press the F1 key). If your problem or question is not answered there, send electronic mail to NCSA Mosaic technical support at
mosaic-w@ncsa.uiuc.edu.

Online Help

Additional documentation is available under the Help menu:

Contents
Opens the Mosaic Help file. Use Mosaic Help by pointing and clicking on the area of the Mosaic window where you need assistance
Search for help on...
Searches Mosaic Help for a specific topic or key word
How to Use Help
Opens the Windows Help tutorial
Online Resources
Opens a local file (resource.htm) in the mosaic directory that contains pointers to many helpful online resources
About Mosaic...
Opens a window with information about the current version and the development team
Mail Technical Support...
Opens a window to send mail to technical support staff (requires an Internet connection)

Technical Support via Email

Your comments on NCSA Mosaic are important. User feedback is an integral part of SDG's planning activities. Remember that technical support provides assistance with software and does not provide information about specific Internet resources.

To contact technical support staff, send electronic mail to
mosaic-w@ncsa.uiuc.edu or select Mail Technical Support... on the Help menu.